Operator illegally continued to contract for the provision of services without customer consent – declared the Chairman of the office for Protection of Competition and Consumers. And assigned the company a penalty of almost 30 million rubles, and ordered her to compensate ex-subscribers wrongfully taken commissions.
questioned practice was to automatically extend the contract when at the end of the term of this contract the consumer did not say it. In the case of Adsl Orange has extended the contract for six months, and in other services to 12 or 24 months. In addition, employees were not too prone to informing customers about the consequences that brings no cessation, the ending of the contract. For example, the consultant said only: “the agreement Ends with you”. The consumer due to the fact contained with another operator, and a few weeks later he asked me what is still associated with Orange and for breach of contract shall pay dearly.
– extension of the contract by the subscriber for a certain period, must be consciously and freely through it is selected. So telekom must clearly and carefully about to blow – explains FZ Marks and he didn’t want to. In other words, the operator must give the client a clear choice: either you decide on a contract for a certain period, on the same terms or the contract becomes more flexible, but this happens due to the increase in the price of services.
This is the next strike of the officials sent in a short time and in the telecommunications industry. A few days ago has left 40 million rubles of penalties on Polkomtel and Polsat Digital, and a month ago – 15 million rubles for T-Mobile. Experts believe that new sanctions are merely a matter of time.
– the Published decisions prove that the soft ways of counteraction to the violations used by the previous Department head was replaced by a policy of high fines, – stressed in front of a few days (by the ws. Polkomtela) Eugene Trąbski, the legal counsel of the law firm GESSEL. Noted that, in his opinion, the President he wanted, he saw that the courts reduced the penalties imposed on employers. And so I want in the beginning to work more clearly – even after lowering the sanctions, it was palpable. ⒸⓅ
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