according to the Office, was initiated after a complaint coming to UOKiK from lawyers, consumers and other persons using the services of the company.
“practice Challenged by the UOKiK was the automatic renewal of the agreement for a certain time in the absence of action by the consumer. If, before the end of the contract the client has not taken any action, she turned into another agreement concluded for a definite period. It was 6 months in the case of Adsl and 12 months or 24 months in case of other services. Consumers that have expressed it before this time, had been levied heavy fines”, – said in the message.
According to UOKiK Orange Poland is not always clearly inform customers about what they can do to avoid automatic renewal. There was also inaccurate information transmitted through consultants, in the framework of telephone conversations in order to keep subscribers.
“during the judicial proceedings, the society has partly changed the practice so that at the time of conclusion of the agreement allowed consumers a choice in how to renew it after expiry, which is. Thus, a consumer signing the contract, must decide whether after the completion of the original contract want to keep the same conditions, including a promotional price, and to continue the agreement for a certain time, and wants to bezkosztowego the right to terminate it at any time (indefinite time) or wants the contract expired with the end of the campaign”, – stated in the message.
On his own initiative has also changed the practice of the company in the field of telephone action for maintenance. Thanks to the consultants by contacting consumers will be required first to give the consumer a choice of ways of extending the contract, and secondly, to remind a possible consumer previously selected automatic renewal.
“the extension of the agreement by the subscriber for another fixed period must be consciously and freely through it is selected. Therefore, telekom needs to clearly and objectively inform the consumer about the possibilities of extending the contract,” he said, quoted in the press FZ Brands he didn’t.
according to UOKiK, the challenged practice may take in respect of contracts (or long), at least since November 2010. A long-term character and also its significant range of actions have influenced the amount of punishment, financial, inflicted on the company.
in Addition to the financial penalties, the head of the Department took the decision to discount the public against consumers affected by the unauthorized practice. UOKiK ordered Orange Poland for compensation to former subscribers of fees for early decision will automatically extend the contract. The company should also allow current subscribers of the termination without any consequences, so extended contracts.
the decision of the President of the UOKiK is not final, it can be challenged in court.
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