• Despite the large sums spent on a platform of electronic services in offices, their use is negligible. It consists of a lot of reasons – assesses the SCC.
• First of all, only a little more than 1 percent. adult Poles have trusted profile, enabling the use of e-services.
• Still too many Poles do not trust electronic means and will personally go to the office.
the Supreme Chamber of Control in the report “About electronic services in public administration,” stresses that electronic services should be safe, intuitive and accessible to citizens at a convenient time for them, which is provided continuously 24 hours a day. It is also important that the available e-services related to matters usually handled in offices and thus respond to the needs of citizens.
Studies show GUS in the years 2014-2015, Polish citizens and businesses increasingly use internet to handle official matters. Year after year, gradually increasing the availability, scope and quality of electronic public services.
At the same time according to Eurostat data for 2014., Only every fourth Pole contact with the public administration via the Internet. For comparison, in the European Union almost half of EU citizens benefit from e-government, and in Denmark, Finland and Sweden, more than 80 percent.
Today in Poland implemented a number of solutions to allow for the provision of e-services by the public administration. Still, many Poles have no confidence in this form of doing things and will personally go to the office.
As demonstrated control of NIK, a platform which allows handling of administrative matters electronically – a system ePUAP served mainly the exchange of information between authorities and only to a small extent, to provide e-services to citizens. As much as 96 percent. documents sent via ePUAP in the analyzed period was a correspondence between public administrations. Issues addressed by citizens and businesses accounted for less than 4 percent.
NIK stresses that the use of e-services available through regional platforms self-government in the four audited marshal offices (Malopolska, Mazovia, Podlasie and Silesia) was small. For example, the portal Gates Mazovia, is running a total of 1 128 e-services in the period from 5 November 2014. June 30, 2015. Municipalities and counties from Mazowieckie implemented only 169 e-services, benefiting 78 people.
it should be noted that these platforms offer the e-services, which are simultaneously made available on a nationwide ePUAP. These platforms joined the majority of municipalities in the areas of provinces in which they were launched. Three of the four regional platforms surveyed delivers to more than 100 e-services each (Digital Malopolska, Gates Mazovia and Silesia SEKAP – Electronic Communication System for Public Administration).
The costs of implementing the audited regional platforms for e-services were considerable. 2014. Expenditure on the establishment of regional platform Digital Malopolska – totaled approx. 2.8 million zł (75 per cent. Was the co-financing from European funds). Until 30 June 2015. On the implementation of the e-Office as part of the project Gates Mazowsze spent nearly 10.5 million zł (representing approx. 38 per cent. Of total project costs). Approx. 8.6 million zł Mazowsze received for this purpose from the EU funds.
The expenditure of the project SEKAP in the years 2006-2008 amounted to approx. 22.2 million zł (75 per cent. European funds co-financed) while the project Digital Office Podlasie Gate and Central rail Data issued nearly 1.8 million zł.
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